What you do exaxtly? Do you have notefolio installed on your calculator?
Is this notes that you have made and you transfered to your computer?
Does your calculator works with ticonnect ?
Please tell us if you can transfer a normal file to your calculator using ticonnect (e.g. try to send the ion.8xg file from this link : http://www.ti-84-plus.com/data/ion.zip
If you can't transfer anything with ticonnect, there's no chance notefolio can transfer a document.
If you're OK with this step, we will look further.
More information on this notefolio page.